Get Wireless

Scott Sieron 4 years ago

I'm reposting this from several years ago because I believe my insights to be especially informative. Somehow they were able to get my and other old reviews purged. I had horrible internet service (often <1 mbps) and unpleasant confrontational experiences with technicians and management. I am tech savvy and over many weeks gathered overwhelming evidence indicating the problem being them not having anywhere near enough total capacity out to the rest of the internet to handle the normal traffic demanded by their customers: I consistently saw much faster internet speeds when demand would be less, namely late overnight, during school breaks, and Saturdays of home football games. They refused to acknowledge my evidence as such, insisting that the only metric that was relevant to their fulfillment of internet service was the result of the Ookla speedtest to their own server!

Jade Bp 6 years ago

Had one of the most unprofessional experiences with this company. After making multiple complaints about outages, with no responses, I canceled my subscription with GetWirless and was charged $150. Even after speaking with their representative Laura and trying to explain the issue, we were met with attitude and unprofessional composure. I can’t recommend avoiding using this companies services strongly enough. If you need any more evidence, look at their responses to past reviews.

Emma Tilton 8 years ago

--Unreliable mesh network - works for 20 minutes, then I get booted off and it disappears from the list of networks --Customer service can be fast - I had a problem with the info I had on file and it was resolved within an hour. Guy who came to set up my service was really nice and was in and out in like 15 minutes. --Internet goes out 1 or 2 times a week, but it's usually back on after I leave my apartment and am out for a while (a few hours) but it has gone out for up to a day. Sometimes I can bring service back on by unplugging the modem and plugging it back in, but it takes about 30 minutes to come back and sometimes it doesn't work. --Overall, the speed is good and works fine even when I have an ungodly number of tabs open (I have the basic/cheapest service plan and live alone in a one-room apartment)

Glenn Jackson 8 years ago

My wife and I have had service with this company for a few years now and the service was fair when it was installed. We have since canceled it! Over the years however it has continually gotten worse. I have had the technicians out three times to move the antenna and several other times with equipment problems. Getting service for the issues was a lot of trouble. The customer service representative’s are very rude and incompetent. Getting the technicians to come and repair the issues takes a long time. The only ones that I would commend on doing a good job are the service technicians. If you were thinking about using Get Wireless don’t!!! Go to AT&T and get wireless. Pros. None that I can find Cons. Terrible customer service!! Slow internet connection Bad equipment In conclusion, the only thing I found that they were good at is their billing. They love to get paid!

Penn Guy 9 years ago

I don't typically write reviews, but when looking for the address to return our equipment as we are moving, I saw some reviews where people were complaining about issues. I can say that I had service for two years while attending school and never had any issues other than we initially bought a cheap junky router. They helped us quickly identify the issue, we got a good router and never had another issue. I wish I could get their service outside of State College.